We stand behind every item we sell and want you to be truly delighted with your purchase. If you are not 100% satisfied with your purchase, you may return it in its original, unworn condition within 30 days, for a full refund or exchange - no questions asked.
Free return shipping only applies to U.S and Canada customers and is limited to three per customer. To return an item, simply follow these return procedures:
Additional Terms & Conditions
International returns are not subject to our free return policy, and special orders are not returnable.
Items sent to our office without a RAN number, packages shipped beyond the 30-day return period, or packages that are improperly packaged or uninsured will not be accepted.
Returned merchandise must be undamaged and in "new and unused condition" to be deemed acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweler other than James Allen will not be accepted.
Loose diamonds must also be accompanied by the original laboratory grading report, or a $150 charge will be assessed to replace the certificate.
We cannot resize eternity bands and tension rings, as they need to be completely re-crafted. Therefore, it is very important that you order the correct size at the time of purchase.